“Achieving the best through partnership”
BEST aims to enable not-for-profit organisations to achieve their full
potential by providing outstanding training and consultancy services.
PEOPLE MANAGEMENT
The courses under this heading are:
Voluntary Sector Personnel Management
Legislation & Volunteer Management
VOLUNTARY SECTOR PERSONNEL MANAGEMENT
AIM
To give participants an awareness of legal requirements and procedural good practice in relation to key personnel management skills.
OBJECTIVES
By the end of the course participants will be able to :
• Explain the importance of equal opportunities in managing staff and volunteers
• Give examples of key legislation relating to employment of staff and volunteers
• Explain the importance of, and process for, defining job roles, competencies and attributes
• Identify methods of recruitment and the benefits and disadvantages of each
• Explain the importance of record keeping in relation to selection
• Explain the difference between different questions and when they are
appropriate/ not appropriate E.g. Open, closed, leading, etc
• Consider the impact of room layout on the nature of interviews
• Identify the motivational factors that affect performance
• State the reasons why appraisal is important
• Assess the appropriateness of differing appraisal techniques to their organisation
• Explain the legal requirements for disciplinary procedures
• State the implications for failing to have effective disciplinary policies
and procedures in place
AIM
To enable participants to know the basic rights under British and European Law with regard to equal opportunities in the workplace
OBJECTIVES
By the end of the course participants will be able to :
• Identify the legislation that makes discrimination unlawful in Britain and the groups of workers covered by legislation
• Describe the different forms of discrimination
• Identify practical implications of discrimination legislation for recruitment, appraisal, training, service provision and other working practices
LEGISLATION AND VOLUNTEER MANAGEMENT
AIM
To explore best practice and legal issues affecting volunteer managers and their organisations
OBJECTIVES
By the end of the day participants will have :
• Considered a number of legal issues in relation to recruitment, induction and supervision of volunteers
• Considered good practice in relation to training and support issues
• Had opportunity to discuss good practice in relation to volunteer management
• Considered the practical implications for their organisation arising from the learning from the day, and
• Shared with others examples of good practice or problems encountered within their own organisation
AIM
To allow participants the opportunity to review their organisation’s structure, culture, methods of reward in the light of motivational factors in order to consider their effectiveness.
OBJECTIVES
By the end of the training participants will be able to:
• Understand the importance of primary and secondary motives in motivation of behaviour
• Give a basic outline of Maslow’s hierarchy of needs, Herzberg’s motivation and hygiene theory and the concept of expectancy
• Reflect on the way in which we reward people intentionally and unintentionally
• Review the importance of organisational structure and appraisal systems in encouraging or discouraging motivation
PEOPLE SKILLS - Dealing with difficult and aggressive behaviour (2 days)
AIM
To help improve participants confidence when dealing with difficult or intimidating behaviour
OBJECTIVES
By the end of the day participants will be able to :
• Learn about different personality types
• Explore the difference between aggression and assertiveness
• Consider the importance of body language
• Adopt strategies for handling difficult behaviour
• Understand the power of words and ways to use them effectively
AIM
To explore the implications of disability equality for voluntary sector organisations
OBJECTIVES
By the end of the session the participants will
Have explored their own awareness of disability issues
Understand the importance of terminology, body language, environment and other factors in valuing a persons abilities
Have practiced techniques to ensure a positive first contact
Considered some of the barriers that society raises for the disabled
Have considered some of the barriers that individuals face due to disability
Understood the difference between befriending, mentoring and counselling and what is appropriate to their role
Have considered the issues of dependency and inappropriate behaviour and ways to approach these issues positively
AIM:
To provide a one day course on the reasons for appraisal and the options for producing an effective system of appraisal
OBJECTIVES:
By the end of the day participants will be able to
List the legal, organisational and individual benefits of appraisal
Explain the importance of accurate and fair record keeping
Give examples of evidence usage
State the benefits and disadvantages of the key options for appraisal – management assessment, 360-degree, self assessment, objective assessment and contract assessment
Outline the stages of appraisal and factors to consider in relation to appraisal interview