“Achieving the best through partnership”

 

BEST aims to enable not-for-profit organisations to achieve their full

 

potential by providing outstanding training and consultancy services.

BOOKING  TERMS AND CONDITIONS

 

Professional standards

 

Business & Employment Support & Training (BEST) will, as and when requested, develop training or consultancy services to the

specification agreed.  In so doing BEST will adhere to its equal opportunity policy, the professional codes of conduct of the Institute of

Leadership and Management and the Chartered Institute of Personnel and Development.  

BEST will ensure that all training and consultancy services adhere its equal opportunities policy and are delivered to a high professional

Standard.

 

Invoice payment

 

In return service receivers are required to pay all fees within 21 days of invoice date.  

Charges will be agreed prior to commencement of any service and confirmed in writing.  

Invoices will be issued in accordance with the terms agreed for each service but are usually on the following basis:

External Training Invoice issued on completion

Training bookings Invoice issued on request of a place on the course

 

Consultancy

 

  Invoice(s) issued on completion, or for larger commitments, at agreed stages through the project.

 

 

Cancellation / postponement policy

 

If a training course is booked by an external organisation and is cancelled the following % of the fees will be charged.

 

Prior to 21 days in advance of the start date    0%

21-15 days in advance of the start date          33%

7-14 days in advance of the start date            50%

0 – 6 days in advance of the start date         100%

 

If a training course booked by an external organisation is postponed in advance of the start date and a new date is confirmed

the following  % of the fees will be charged.

 

Prior to 21 days in advance of the start date   0%

21-15 days in advance of the start date         10%

7-14 days in advance of the start date           20%

0 – 6 days in advance of the start date          30%

 

Where BEST cancels a training course any participant booking fees will be refunded in full unless the candidate accepts an alternative

booking offered to them where the cost of that booking will be deducted from any refund due.

 

Training/Events Booking Form  Click Here

 

Request for Assistance Form     Click Here